Shipping policy
We want your order to arrive without any fuss. Below you will find everything you need to know about how orders from Rose Vive are processed and delivered. A summary of these terms appears on our FAQ page.
Processing and delivery times
Orders are processed within 1 to 3 business days (Monday to Friday). Once shipped, delivery typically takes 5 to 12 business days. In most cases your order arrives within 6 to 15 business days in total. You receive a tracking link by email as soon as your order ships.
Our fulfilment team works Monday to Friday. We stop processing orders on Friday at 17:00 UK time and resume on Monday at 09:00 UK time. Orders received after the Friday cut-off, or during the weekend, are picked up on the following Monday. Orders placed before 17:00 UK time on a business day begin processing the same day.
If we cannot ship within the time stated here, we will tell you, give you a revised date, and offer you the choice to wait or to cancel for a full refund. Under the Consumer Rights Act 2015, unless we agree a different date with you, your order must be delivered without undue delay and no later than 30 days after the contract is made. If we do not deliver within that time, you may cancel the order and receive a full refund.
Shipping costs
Shipping is free on every order, with no minimum order value. No separate delivery charge is added at checkout. All amounts are charged in GBP (British pounds). Prices include applicable taxes; any tax shown at checkout is the final amount.
Where we ship
We ship to addresses throughout the United Kingdom: England, Scotland, Wales and Northern Ireland. Orders go to the address entered at checkout. We do not currently ship to addresses outside the United Kingdom.
Import duties, taxes and customs fees
Any import duty, tax or customs fee on your order is paid by us, and no charge is passed to you on delivery.
How to place an order
Add the item of your choice to your cart, checking that the size and variant are the ones you want, then proceed to checkout. Enter your shipping details carefully: an accurate address helps us deliver your order without delay. All payments are processed over an SSL encrypted connection. We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay and Google Pay.
Tracking your order
As soon as your order ships, we send you the tracking information so you can follow its journey. It can take as much as 48 hours for the carrier to record the first scan. If the tracking link does not work or you have questions, our customer service is glad to help.
Order marked as delivered but not received
Once the carrier confirms that a parcel has been delivered to the address provided at checkout, the order is considered fulfilled. If the tracking shows the parcel as delivered but you have not received it, we ask you to:
- Check the shipping address in your order confirmation.
- Ask neighbors, household members or your building's front desk in case the parcel was accepted on your behalf.
- Contact the carrier directly for more detailed delivery information.
While we are not responsible for parcels lost or stolen after delivery has been confirmed, we understand how frustrating this is. We will gladly help by providing the tracking details and assisting you in opening an investigation with the carrier.
If a parcel does not arrive
If the total delivery time has passed and your parcel has not arrived, email info@rosevive.com with your order number. We will trace it with the carrier and either resend the order or refund it in full.
Contact
Email: info@rosevive.com
Estimated response time: within 24 hours on business days
Customer service hours:
Monday to Friday: 09:00 to 17:00 UK time
Business information
Rose Vive
a trading name of ROAS 3 LLC
5830 E 2nd St, Ste 7000 #38197
Casper, WY 82609
United States
Wyoming Entity ID: 2026-002058137
Email: info@rosevive.com